Last updated: the date of publication
Submitting a booking through the website or app is a request for service. A booking is confirmed only once you receive a confirmation notification and, where required, your deposit or full payment has been received and verified. Until confirmed, a booking does not guarantee vehicle or driver availability.
The price shown at booking includes the base rate for your selected service and any applicable add-ons (chauffeur, extra mileage, waiting time) and surcharges (night, weekend, holiday, out-of-state, security), calculated automatically based on your selections. Final pricing is confirmed on your booking confirmation and may differ from an earlier estimate if your requirements change.
For chauffeur-driven bookings, the passenger named on the booking (or their authorized representative) may be asked to present identification matching the booking details. For self-drive hire, a valid driving licence and means of identification are required at vehicle handover.
Vehicles must not be loaded beyond the stated passenger or luggage capacity. If your requirements exceed the capacity of the vehicle booked, please contact us before your trip so we can arrange a suitable vehicle.
You can request a change to pickup time, location, or vehicle through your account or by contacting support, subject to availability. Changes that increase the price will require payment of the difference; changes that decrease it will be handled per our Refund Policy.
For airport pickups, please provide accurate flight details at booking. We monitor flight status where a flight number is provided and adjust pickup timing accordingly, within reason. Significant flight delays not communicated to us may be treated as a late arrival under our waiting-time terms.
Bookings made under a corporate account are billed according to the applicable corporate contract's payment terms rather than at the time of booking, unless the contract states otherwise.
If you are not present at the agreed pickup location within the waiting-time window stated in your confirmation, the trip may be treated as a no-show, which is non-refundable — see our Cancellation Policy.