Last updated: the date of publication

1. Cancelling a Booking

You may cancel a booking from your account or by contacting support. The refund you receive, if any, depends on how far in advance of the scheduled pickup you cancel:

• More than the applicable period stated at booking before pickup: full refund of any amount paid, less any non-refundable deposit stated at booking.
• Between the applicable amount or period stated at booking and the shorter cancellation period stated at booking before pickup: a cancellation fee of the cancellation percentage stated at booking of the total booking value applies; the remainder is refunded.
• Less than the shorter cancellation period stated at booking before pickup, or a no-show: no refund. The full booking amount is retained to cover vehicle and driver allocation already committed.

2. Cancellations by Us

If we cancel a confirmed booking (for example, due to a vehicle becoming unavailable for reasons outside your control), you will receive a full refund of any amount paid, and we will make reasonable efforts to offer a suitable alternative vehicle at no extra cost.

3. Corporate Contracts

Cancellation of individual trips under a standing corporate contract is governed by the cancellation terms in that contract; where the contract is silent, the individual-booking terms above apply.

4. Logistics Orders

A delivery order may be cancelled before a driver has been assigned and pickup has occurred, subject to the fee schedule above. Once a package has been picked up, the order cannot be cancelled, only redirected or returned at an additional cost.

5. Staff Override

In exceptional circumstances (e.g. a documented medical emergency), authorized staff may apply a cancellation exception outside the standard schedule above. Any such override is recorded with a stated reason.

6. How to Cancel

Cancel from your account under "My Bookings", or contact the support email address stated on this website / the company phone number stated on this website with your booking reference.